Privacy Policy

The New Earth Retreats is committed to treating the privacy of its customers with the utmost importance.

The type of personal information we collect may include:

  • Your name, your date of birth and gender;
  • Your address;
  • Your driver’s license number and/or passport number;
  • Your email addresses / IP addresses;
  • Your telephone numbers;
  • Your payment information (such as credit card or bank details);
  • Your financial and transaction details associated with bookings, services;
  • Your special needs or preferences.

Why we collect personal information

Your personal information is used primarily to effectively administer records, accounts and financial transactions and, to assist our internal administration and operations including accounting, records keeping, archiving, systems development, and staff training.

When we disclose personal information

The New Earth Retreats takes the privacy of personal information very seriously. Such information will not be disclosed to third parties that are not directly involved or associated with our business or undertaking unless:

  • an emergency exists where disclosure of such information will assist in the response; and
  • a law enforcement agency or person duly authorised by law requests the disclosure of such information for bona fide reasons.

Direct Marketing

Personal information may be used for direct marketing purposes where, in the absence of an objection, implied consent is assumed.

Opting out of direct marketing

If you do not wish to receive direct marketing information from The New Earth Retreats, please write to info at thenewearthretreats.com to update your preferences.

Please note that if you make such a request, we may still need to use your personal information to provide you with the services and products you have requested as a customer.

Website cookies and digital services

Some information is also generated and collected whenever a page is accessed on our website that records information such as the time, date and specific page. We may collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance. Some parts of our website also use “cookies”. A “cookie” is a small text file that is placed on your computer’s hard drive by a web page server. Cookies store information about the use of our website and are used to identify new or previous visitors to the website and which pages have been accessed. Most web browsers are set to accept cookies, but this function can usually be disabled if you wish. Please note that if you do disable this, all functionalities on our website may not be available to you.

Making a complaint

If you wish to make a complaint about our handling of your personal information, please send a written complaint to info at thenewearthretreats.com.