Terms and Conditions

It is the customer’s responsibility to check their reservation and ensure that the inclusions contained therein are correct.

Due to situations beyond our control, The New Earth Retreats reserves the right to change bookings and will inform its customers as soon as possible. Alternative arrangements will be offered but we do not accept responsibility for any costs incurred, including air fares.

The New Earth Retreats is not held liable for delays or cancellations of flights, trains, buses or other forms of transport before, and during the programme.

The New Earth Retreats retains sole and exclusive ownership of the information and photographs on its websites. The reproduction of part or all of the contents in any form of The New Earth Retreats websites (www.thenewearthretreats.com) is prohibited for personal and commercial use. It should not be copied and/or shared with a third party, including copyright licence rights. The New Earth Retreats accepts no responsibility for keeping the website up to date and will not be liable for any loss by its failure to do so.

It is the participant’s responsibility to ensure they have all the correct travel documents (tickets, visa, etc.) and arrive on time to start the programme.

Participants must comply fully with all health and safety rules and regulations introduced by The New Earth Retreats, its guides, teachers or group leaders.

Any important information undisclosed, such as illegal drug and/or alcohol addiction, mental health issues, etc., that may affect the participant’s behaviour and the wellbeing of other participants will result in cancellation of the booking without a refund. Drinking alcohol abusively and taking illegal drugs during the programme will also result in cancellation of the booking without a refund.

Participants must ensure that they are mentally and physically fit and able to participate in all activities. Participants must advise The New Earth Retreats in writing of any past or current injuries at the time of booking, providing details.

The New Earth Retreats is not liable for any injury to participants in their participation in activities. Participants must stop and rest if they are feeling any sickness or pain and inform their teacher/guide or group leader immediately.

The New Earth Retreats cannot take any responsibility for loss or damage of participants’ personal belongings or valuables during the course of the programme.

In the event of a complaint by the participant, this should be discussed with the manager or group leader as soon as possible.

The New Earth Retreats will not be liable for any failures beyond its control including natural disasters, war, closure of airports, terrorist attack, civil strife, accidents, failure to perform by its suppliers and subcontractors, and any third party.

Plans can change suddenly so we strongly recommend that you subscribe to an adequate travel insurance that covers cancellation fees, lost deposits, medical consultation and injuries, hospitalisation, repatriation, loss of personal effects, travel delay and alternative transport expenses, resumption of trip, special events, etc. for the entire duration of the programme.

Cancellation by the participant

We understand that unforeseen events can arise, so we strongly recommend that you purchase a travel cancellation insurance once you have made your reservation.

If you decide to cancel your booking, the cancellation will take effect from the date The New Earth Retreats receives a written notification (email) of cancellation from you.

Depending on when you cancel, cancellation penalties may apply.

For a cancellation made:

  • More than 3 months before the start of the programme, all payments will be refunded minus the deposit of AUD150.
  • Between 2 and 3 months before the start of the programme, payments will be refunded minus AUD500. Depending on availabilities, changes to a later date may be accepted without penalty.
  • Between 1 and 2 months before the start of the programme, 75% of your payment will be refunded or may be credited to a future programme. You will forfeit 25% of the price of the programme.
  • Between 2 and 4 weeks before the start of the programme, 50% of your payment will be refunded or may be credited to a future programme. You will forfeit 50% of the price of the programme.
  • Less than 2 weeks before the start of the programme, you will forfeit 100% of the price of the programme.
  • Our cancellation policy applies to both upfront payment and payment plans.

Exceptions to our cancellation terms cannot be made for any reason. We do not offer credit to participants who arrive late or leave before the end of the programme.

Please contact us at your earliest convenience if serious circumstances occur that force you to cancel your booking.

Depending on circumstances and our availability, you may be able to change to a later date without incurring a penalty.

Cancellation by The New Earth Retreats

At its own discretion, The New Earth Retreats may refuse or cancel a booking 8 weeks before the start of the programme. Participants will then receive a full refund, including the initial deposit.

If The New Earth Retreats must cancel a booked retreat date for any reason, the full payment may be transferred to a future date.

The New Earth Retreats is not responsible for any expenses incurred in preparation for any cancelled retreat, such as airline tickets, loss of work, and/or other costs associated with planning for your trip.

After reading and understanding our Terms and Conditions before booking a programme, there should not be any confusion or false expectations regarding any aspect of our programmes. Should you still have any doubts or questions, please contact us at info (at) thenewearthretreats.com.

These terms and conditions are governed by Australian law and all parties consent to the exclusive jurisdiction of the Australian courts in all matters regarding them.